Terms of Sale

The subscription

Runayo Plus removes the limits of the free account and adds coaching services: an analysis of every workout (four per month, on request, on the free plan), sixty messages to the coach per month (four on the free plan), preparation of the following week on request, unlimited new or adapted training plans and readjusted weeks (two per month on the free plan), the monthly review and the race-day strategy. Current details are on the Runayo Plus page of the website; the free account's limits are shown in the app, wherever they apply.

Price and payment

Two plans: €9.99 per month or €69.99 per year, all taxes included. On the website, you pay by bank card when you subscribe and then at each renewal, through Stripe, our payment provider: Runayo never receives or stores your card, and your invoices are in Account › Runayo Plus. In the Android app, Google Play takes the payment, at the price shown in the app, using the payment method on your Google account, and sends you your receipts; in the iPhone app, the App Store does the same, using your Apple ID.

If the price changes, you'll be notified by email at least thirty days before it applies to your subscription, and you can cancel before then. If you don't cancel, the new price applies from your next billing date.

Term and cancellation

Your subscription runs for one month or one year depending on the plan you choose, and renews automatically for the same period at the same price unless you cancel. For the annual plan, we'll send you a reminder email thirty days before it renews.

You can cancel anytime, at no cost and without giving a reason: in Account › Runayo Plus for a subscription taken out on the website, in your Play Store subscriptions for a subscription taken out in the Android app, or in your Apple ID subscriptions for a subscription taken out in the iPhone app. Cancellation takes effect at the end of the period you've already paid for: until then, Runayo Plus stays active; after that, your account switches back to free and your training plan carries on. The current period is not refunded on a prorated basis.

Right of withdrawal

Your subscription starts as soon as you sign up, at your request. You still have fourteen days to change your mind: write to us within that period (Account › Help › Bug or suggestion, or contact@runayo.com), and we'll refund you in full, no questions asked. A subscription taken out in the Android app is refunded through Google Play: we can request it for you, or you can request it from the Play Store. A subscription taken out in the iPhone app can only be refunded by Apple: request it at reportaproblem.apple.com (Apple doesn't let us do it for you). After those fourteen days, cancellation works as described above.

Declined payment

If a payment is declined, Runayo Plus is suspended immediately and your account goes back to the free plan, without losing your training plan or your data. Stripe, or the store for a subscription taken out in an app (Google Play, the App Store), retries for a few days; as soon as a payment goes through, Runayo Plus resumes until the end of the period. Without payment, the subscription ends.

The service

Runayo evolves: services may be added to Runayo Plus, and others may change. If a service included in your subscription were to be withdrawn, you'd be notified by email at least thirty days in advance, with the right to cancel. The coach relies on artificial intelligence models: its advice helps you train, but it doesn't replace a doctor or a flesh-and-blood coach, and it's up to you whether to follow it.

Runayo does its best to keep the service available at all times; if an outage of more than forty-eight hours prevents you from using Runayo Plus, you're entitled, on request, to have your subscription extended by the same length of time.

Your data

What Runayo keeps about your subscription, and what Stripe keeps on your behalf, is set out in the privacy policy.

In case of disagreement

Write to us first: most questions can be resolved by talking it through. If the disagreement persists, you can refer the matter, free of charge, to the consumer mediator Runayo is affiliated with: [à compléter]. You can also use the European online dispute resolution platform. These terms are governed by French law; failing an agreement, the French courts have jurisdiction.

Contact us

WEBALTERIMMO SAS, 38 rue de Lévis, 75017 Paris, France. By email: contact@runayo.com.